PRIVACY POLICY
PRIVACY POLICY
VANVAAT (“VANVAAT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website, make an enquiry, make a reservation, stay at a VANVAAT property, participate in our experiences, or otherwise interact with us.
1. INFORMATION WE COLLECT
Depending on how you interact with VANVAAT, we may collect information such as:
Name and contact details
Email address and telephone number
Billing and payment information
Booking and stay details
Preferences and requests relating to your stay
Information provided when you contact us
Information relating to events, celebrations or corporate bookings
Information you voluntarily provide when participating in experiences or activities
Information about your use of our website, including device, browser, IP address and general website activity
Any other information you voluntarily provide to us
We aim to collect only information that is reasonably necessary for providing our services and operating our business.
2. HOW WE USE YOUR INFORMATION
We may use your information to:
Process and manage reservations
Provide accommodation, dining and hospitality services
Respond to enquiries and requests
Personalise your experience where appropriate
Process payments and invoices
Communicate with you about your booking or stay
Organise celebrations, corporate events and experiences
Improve our properties, services and website
Send marketing communications where permitted by law and where appropriate
Prevent fraud, misuse and security incidents
Comply with applicable laws and legal obligations
3. INFORMATION ABOUT YOUR STAY
Some VANVAAT experiences may involve additional information necessary to provide a safe and appropriate service.
For example, we may need information relating to dietary requirements, accessibility requirements, activity preferences or other special requests.
Where such information is sensitive or legally protected, we will handle it in accordance with applicable law and only use it for appropriate purposes.
4. PAYMENTS
Payments may be processed through third-party payment providers.
VANVAAT generally does not need to store your complete payment card details. Payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.
5. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand how visitors use our website
Improve website performance
Measure marketing and advertising effectiveness where applicable
You may be able to control or disable certain cookies through your browser or our cookie settings, depending on your location.
6. MARKETING COMMUNICATIONS
If you choose to receive communications from VANVAAT, we may send you information about properties, new retreats, experiences, special offers, events, stories and other relevant VANVAAT news.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
7. SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information where reasonably necessary with trusted service providers and business partners who help us operate VANVAAT, such as:
Reservation and booking providers
Payment processors
Technology and website providers
Event and experience partners
Transportation providers
Professional advisers
Marketing and communication service providers
We may also disclose information where required by law, legal process, or to protect the rights, safety or security of VANVAAT, our guests, our employees or others.
8. INTERNATIONAL DATA TRANSFERS
VANVAAT may operate across multiple countries.
Your information may therefore be processed or stored in countries other than the country in which you live or where you make your booking.
Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.
9. DATA SECURITY
We take reasonable technical, organisational and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage can be guaranteed to be completely secure.
10. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
11. YOUR RIGHTS
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to your information
Request correction of inaccurate information
Request deletion of information in certain circumstances
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of certain information
Opt out of marketing communications
To exercise applicable rights, please contact us using the details below.
We may need to verify your identity before completing certain requests.
12. CHILDREN'S PRIVACY
VANVAAT welcomes families, but our website and online services are not directed at children for the purpose of independently providing personal information.
Where information relating to a child is required for a booking or service, it should be provided by or with the involvement of a parent or legal guardian, where required by law.
13. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
VANVAAT is not responsible for the privacy practices, content or security of third-party websites.
We encourage you to review their privacy policies before providing personal information.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
15. CONTACT US
If you have questions about this Privacy Policy or how VANVAAT handles personal information, please contact us:
VANVAAT
Email: [privacy@vanvaat.com]
Website: [vanvaat.com]
If VANVAAT operates through different legal entities in different countries, the relevant local entity may be responsible for processing your personal information in that jurisdiction.
16. GOVERNING LAW
This Privacy Policy is intended to operate in accordance with applicable privacy and data protection laws.
Where local law provides additional rights or requirements, those provisions will apply to the extent required.
VANVAAT
PRIVATE NATURE.
Take Your Share of Nature.